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  Frequent asked questions -
  Is your site secure?

Yes, when you go into any of the suppliers booking engines you initiate an Secure Socket layer (SSL) session BUT the https: does not show up or the little paddle lock because the sites are framed. If you right click in the body of the page and check properties you will see that you are in a secure SSL session.

Is my credit card debited at the time of reservation?

Yes and no. The credit card is used to secure your booking. Though a credit card needs to be cited when you pick up the car, whether it be yours or someone else's who is present. This is a security measure and is needed in case of emergency or in the event of damage to the car during your rental period.

Will my drivers’ license work for New Zealand?

If you have held a valid, unrestricted drivers license, for a minimum of 12 months and it is in English you will not require an international permit. If you do not have these prerequisites then you will need an international permit. All documents must be original. No photocopies are recognised. For full details of New Zealand requirements visit www.ltsa.govt.nz and click “Travellers and New Residents”

How old do I need to be to hire a car?

To rent a car in New Zealand you need to be 21 years old. Some hire companies may restrict vehicle types or require additional insurance. Check details with the company.

Can I get a complete "quote" without entering any credit card details?

Yes you can for Avis, Budget, Hertz, Thrifty Europcar and Apex Rental Cars.

Are the quotes comprehensive of all fees and charges?

For the most part the quotes are comprehensive for Airport Recovery fees, Goods and Services taxes, and insurance. Please note that all car insurance has an automatic excess in the order of NZ$2750. This can be reduced significantly by signing on for extra insurance at the time of hire. The rate/s to cover the insurance excess will depend on the rental car used.

How do I make a change?

The companies all have different logon on procedures and these include a mixture of email address, last name and reservation confirmation number. Please note that you must enter this data "exactly" like you did when making the booking. The data fields are all case sensitive so you must use the same upper and lower case lettering as used for the booking.

Why is it more expensive when I say I'm a foreign customer?

The differences in price are due to different insurance regulations in each country, eg. some residents have lower quotes as most credit cards carry insurance and so they do not need to be charged extra.

Each different country has a different rate that needs to be charged according to the insurance terms and conditions of each rental supplier. These laws make some rates slightly higher than some others.

Unfortunately this is unavoidable and part of the conditions of renting a car.